5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of continuing excellent management procedures.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, you can see whether they do their tasks by taking a look at the walls. But when you employ a security guard business, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In most cases they likely are, but it is important to employ a system of verification and quality management to make sure that problems connected with the deficiency of doing these tasks do not start to happen.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and attaining what you picture as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they can start working as security guards. If your condition is one of these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and ask yourself does it seem adequate.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb way to display if the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal about what to expect from that shield and it gives you an opportunity to request another shield if you feel that it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender? (Double banks is the process of having a seasoned guard working in precisely the exact same time as the new guard.)
Determine the response to each of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a shield to operate in your property.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard service. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their job is not significant and they start to see themselves as not as a region of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard business to track the time and log the action of these guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard company provides a way of earning certain that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be confident that the consultant is not really a security guard business. If so, your audit is guaranteed to develop problems with your existing security guard business.